The Thai customer mainly produces instant noodles. Defectives instant noodles are often produced in the production process. The customer wants to re-processing these defective instant noodles, so the customer inquired about the seasoning system on the internet from Tsung Hsing. After seasoning, the defective instant noodles become popular crispy noodle snacks on the market. Finally, the defective products were successfully given the new product value again.

After purchasing the seasoning system, we successfully built trust between the Thai customer. Five years later, the customer inquired about the puffed(inflate) pellet snacks production line which includes the de-oiling machine and seasoning system. Customers give praise and approval about we can provide customized design and have a professional global after-sales team. In the friendly relationship, the salesman who was responsible for Thailand pre-introduced Tsung Hsing's snacks noodle frying production line according to the customer's products and potential demand.Half-year later, the customer's daughter turned back from China and brought the GGE noodle snacks to Thailand which is a famous snack in local. The customer's daughter expected to produce and sell noodle snacks in Thailand. Therefore, the customer recalled that the salesperson from TSHS had been introduced the noodle snack frying production line before. So the customer contacted Tsung Hsing again and proposed the noodle snack frying production line requirement.

Since the customer has no experience in the fried noodle snacks manufacturing process. Tsung Hsing provides the whole plant planning, and also be a product consultant. Tsung Hsing technical engineers guide customers from purchasing raw material and seasoning powder selection. Different kinds of raw material formulas, seasoning powder, and production parameters will produce different crispness and tastes. Through the several times testing by the actual production. Finally, produce the final product that conforms to the customer's expectations.

We started to the shipping after the machine acceptance. When the equipment arrived at the customer's new plant, Tsung Hsing arranged for the technical engineers to go to Thailand immediately for installation services and provide professional employee education and training. When the engineer installed the production line and conduct the producing verification, our engineer found that in the same production parameters the final product in thailand compare with taiwan was different. Because the humidity and temperature in Thailand are not alike from Taiwan. So the production parameters we tried in Taiwan are not suitable for Thailand. Furthermore, the technical engineers need to re-adjust the raw material formula and production parameters. The engineers have been to Thailand at least three times in one year after sales. Engineers try their best to assist customers found the suitable production parameters and formulas. And finally solve the customers' problems in production.

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